Customer experience (CX) and employee experience (EX). Each are independent in design, yet dependent upon the other for success. And both are important components of a competitive organization. Business leaders have long recognized the importance of CX in helping them achieve happier, satisfied customers. Now, companies are focusing on improving EX as a key initiative to help them attract and retain high-quality employees and achieve better business results.

But how will they do this, and where should they begin?

In this e-book, you will learn about the important relationship between CX and EX and the role a well-designed learning journey can play in improving that relationship.

You’ll understand:

• what learning journeys are,
• why they matter,
• and how they can help businesses achieve meaningful and measurable results.