Ensuring Employee Success at Scale: A Fireside Chat with Sonesta Hotels

When Sonesta Hotels expanded its workforce by nearly 300% through a single acquisition, it needed a way to address the vast operational challenges of training and communicating with thousands of new employees across five distinct brands. For the rapidly evolving hotel chain, this meant going beyond the basics to provide the support that truly prepares its employees for success.

Hear from Matthew Brown, Chief People & Culture Officer at Schoox chat with Derek Fournier, Senior Director of Training at Sonesta Hotels, about how the company is using technology to deliver an engaging and personalized employee experience, resolve operational pain points, and drive people and culture success. You’ll hear about:

• The challenges of managing learning and development across multiple distinct units
• The benefits of an LMS that’s flexible enough to support evolving business needs and support growth
• The importance of creating a branded, personalized learning environment, tailored for each individual employee—no matter their job or role
• The tools they used to measure employee skills, evaluate performance, and streamline business impact